How to Choose a Removalist You Can Trust
The questions to ask before you book, and the red flags that mean you shouldn't.
Ask about pricing upfront
Quoted upfront or charged hourly? Hourly rates can look cheaper but run over on the day — ask what happens if the job takes longer than estimated.
Is the quote based on an actual assessment of your move, or a guess over the phone? A real assessment of volume, distance and access is what makes a quote genuine and reliable.
Are there depot-to-depot charges, callout fees, or fuel surcharges added after the quote? Ask for this in writing.
Ask who's actually doing the move
Comparison sites collect your details and sell them to whichever mover bids lowest — you often don't know who's turning up until the day.
Ask directly: is this a dedicated crew, and are they background-checked and insured under the company you're booking? A clear answer either way is what matters, not the label.
Ask what insurance covers your belongings in transit, and get the coverage amount in writing.
Red flags to watch for
A quote given with no questions about volume, access, or distance.
No fixed address or ABN listed anywhere on the company's site.
Reluctance to confirm crew details, insurance cover, or cancellation policy in writing.
What good looks like
A dedicated coordinator who plans your move — access timing, parking, stairs — before the day arrives.
A quote based on your move's actual requirements, confirmed in writing before your move, with no hidden extras.
A trained, background-checked crew held to the same standard whether they're on staff or a trusted partner.
