Terms & Conditions

We rely on the accuracy of the information You provide, including but not limited to Date, Addresses, and Contact Details. You warrant that this information is correct and complete.

You confirm that You are either the legal owner of the goods or are authorised to act on behalf of the owner.

No inventory of the goods will be taken. The existing condition of items is verbally agreed. You or an authorised adult representative must be present during the entire loading and unloading process to sign off on documentation. Absence may void any damage claims.

You must verbally inform our team of any fragile or brittle items not obviously so. If special care is required, it must be communicated before the move commences.

It is Your responsibility to ensure all intended items are moved and that nothing is left behind or mistakenly taken. The moving vehicle must be inspected by You or Your representative upon job completion. Claims for missing items post-move will not be accepted.

We may transport goods via any reasonable route and method, taking into account road conditions and delivery destinations.

You must inform us during booking of any difficult access points (e.g. narrow hallways, stairs, limited parking). We are not responsible for disassembly of fittings or arranging access solutions (e.g. window removal). You must organise any required specialists in advance.

Goods will only be delivered to You or an authorised receiver. If we cannot deliver due to lack of access or an authorised person, the goods may be stored at Your cost. Additional charges will apply for storage and redelivery. Delays due to factors outside our control (e.g. keys not handed over, weather, traffic) will incur additional costs payable by You.

Arrival times are estimates only. Delays caused by traffic, breakdowns, or other external factors are not within our control. We are not liable for consequential losses due to such delays.

Cancellations or date changes within 7 days of the scheduled job will result in forfeiture of the deposit to cover incurred losses.

We reserve the right to retain goods as security for any unpaid charges. If payment is not received within 14 days, we may dispose of the goods to recover costs.

We accept bank transfers and major credit cards (a 1.8% surcharge applies). Payment is due upon job completion unless otherwise requested by Us. Late payments will incur an administration fee of $45/day. Unpaid accounts will be referred to a debt collection agency. You will be responsible for any debt recovery costs.

You will be advised if parking in restricted zones is necessary. You may either accept any fines or instruct us to park elsewhere (additional time may be billed).

All toll charges are payable by You unless a written request is submitted not to use toll routes.

We may subcontract all or part of the service. These terms still apply in such cases.

You must inspect all goods as they are unloaded. Any damage believed to be caused by Us must be reported before completion of the job. No claims will be accepted after we leave the property.

We reserve the right to offer monetary compensation instead of repair for any confirmed damage.

We reserve the right to refuse service if the environment is deemed unsafe or for any other valid reason.

We may cancel any booking at any time if there is a lack of cooperation or concern over the likelihood of payment.